Unflatpack UKInstallation Ltd – Terms and Conditions of Service

1.
  For the purpose of these terms & conditions the following words shall   have the following meanings:
  (a) “The Company” shall mean Unflatpack UKInstallatiohn Ltd.
  (b) “The Customer” shall mean the person or organisation for whom the Company   agrees to carry out works &/or supply materials.
  The Operative or Fitter shall mean the representative appointed by the   Company.

2.
  The Company reserves the right to refuse or decline work at its own   discretion. Where the Company agrees to carry out works for the Customer   those works shall be undertaken by the designated operative of Company at its   absolute discretion.

3.
  HOURLY RATE WORK. The total charge to the Customer shall consist of the   amount of time spent by the operative in carrying out works charged in   accordance with the Company’s current hourly rates in addition to a call-out   charge levied per visit. The Customer shall only be charged for the time   spent related to the Customer’s work, all other time, personal mobile calls   etc. is non-chargeable. All charges are subject to VAT at 20%.

4.
  FIXED PRICE WORK shall be given as a firm cost, based upon an agreed scope of   works. All correspondence regarding cost for completing works are estimates   unless titles FIXED PRICE QUOTATION.

5.
  ESTIMATES Where a written estimate has been supplied to the Customer the   total charge to the Customer referred to in the estimate should not exceed   the actual time taken by more than 30% but may be revised in the following   circumstances:—
  (i) if after submission of the estimate the Customer instructs the Company   (whether orally or in writing) to carry out additional works not referred to   in the estimate.

(ii) if the description of required work was not complete or   sufficiently detailed.
  (iii) if the work-area is not sufficient to carry-out the assembly in an   efficient manner.
  (iv) if after submission of the estimate it is discovered that further works   need to be carried out which were not anticipated when the estimate was   prepared .

(v) if after submission of the estimate it is discovered that   there was a manifest error when the estimate was prepared.

6.
  The Company shall not be under any obligation to provide an estimate to the   Customer & shall only be bound (subject as hereinafter) by estimates   given in writing to the Customer & signed by a duly authorised   representative of the Company. The Company shall not be bound by any   estimates given orally or in which manifest errors occur.

7.
  Invoices are due for payment immediately upon completion of agreed work and   upon delivery to the Customer. Any part of that invoice which remains unpaid   shall carry interest at the rate of 4% over the base rate until payment in   full is received by the Company.

8.
  Where the date &/or time for works to be carried out is agreed by the   Company with the Customer, then the Company shall use its best endeavours to   ensure that the operative shall attend on the date & at the time agreed.   However, the Company accepts no liability in respect of the non attendance or   late attendance on site of the operative/Fitter.

9. The Customer shall accept sole liability to discharge the   Company's account unless he/she discloses to the Company when initially   instructing the Company to carry out work &/or supply materials that   he/she is acting on behalf of a third party (including, but not limited to, a   Limited Company or Partnership) & receiving a written estimate) the name   of the third party appears on the written estimate.

10.
  If the Customer cancels their instructions with less than 24hours notice prior   to any work being carried out then the Customer shall be liable for any   related expenditure together with the profit that would have been made by the   Company had the work been carried out &/or materials supplied in   accordance with such instructions.

11.
  If, after the Company shall have carried out the works, the Customer is not   wholly satisfied with the works then the Customer shall give notice in   writing within 31 days to the Company & shall afford the Company, and its   insurers, the opportunity of both inspecting such works, & carrying out   any necessary remedial works if appropriate. The Customer accepts that if he   fails to notify the Company as aforesaid then the Company shall not be liable   in respect of any defects in the works carried out.

12.
  The Guarantee shall be for labour only in respect of faulty workmanship for 1   month from the date of completion with the manufacturers warranty in force.   The Guarantee will become null & void if the work completed by the   Company is:
  (a) Subject to misuse or negligence.
  (b) Repaired, modified or tampered with by anyone other than a Company   operative. The Company will accept no liability for, or guarantee   suitability, materials supplied by the Customer & will accept no   liability for any consequential damage or fault.

13.
  The Company shall be entitled to fully recover costs or damages from any   operative/Fitter/contractor whose negligence or faulty workmanship results in   the Company being made liable for those damages or rectification of the work.  

14.
  These terms & conditions may not be released, discharges, supplemented,   interpreted, varied or modified in any manner except by an instrument in   writing signed by a duly authorised representative of the Company & by   the Customer. Further, these terms & conditions shall prevail over any   terms & conditions used by the Customer or contained or set out or   referred to in any documentation sent by the Customer to the Company; by   entering into a contact with the Company the Customer agrees irrevocably to   waive the application of any such terms & conditions.

15.
  Title to any goods, supplied by the Company to the Customer shall not pass to   the Customer but shall be retained by the Company until payment in full for   such goods has been made by the Customer to the Company.
  Until such time as title in the such goods has passed to the Customer:
  (i) the Company shall have absolute authority to repossess, sell or otherwise   deal with or dispose of all any or part of such goods in which title remains   vested in the Company,
  (ii) for the purpose specified in (i) above, the Company or any of its agents   or authorised representatives shall be entitled at any time & without   notice to enter any premises in which goods or any part thereof is installed,   stored or kept, or is reasonably believed so to be.
  (iii) the Company shall be entitled to seek a court injunction to prevent the   Customer from selling, transferred or otherwise disposing of such goods.
  Notwithstanding the foregoing, risk in such goods shall pass on delivery of   the same to the Customer, & until such time as title in such goods has   passed to the Customer, the Customer shall insure such goods to their   replacement value & the Customer shall forthwith, upon request, provide the   Company with a certificate or other evidence of such Insurance.

16.
  The Company shall not be liable for any delay or for the consequences of any   delay in performing any of its obligations if such delay is due to any cause   whatsoever beyond its reasonable control, & the Company shall be entitled   to a reasonable extension of the time for performing such obligations.

17.
  The Company shall only be liable for rectifying works completed by the   Company & shall not be held responsible for ensuing damage or claims   resulting from this or other work overlooked or subsequently requested &   not undertaken at that time.
  These terms & conditions & all contacts awarded between the Company   & Customer shall be governed & construed in accordance with English   law & shall be subject to the exclusive jurisdiction of the English law.

18.
Refunds: Payment should be made after we have completed all the work specified on your job sheet and after you have inspected the work and satisfied your self that the work is to a sufficient standard. If you have any problems with the standard of the work then we advise you not to make payment and contact our office immediately in order that we arrange for an inspection and repair visit. 
If you have made an error in entering in incorrect amount into the PayNow page please email office@unflatpack.com including your order reference and we will issue an immediate refund if applicable