Faq Center

NOTIFYING US OF CHANGES

If you cancel on the day then a £50 cancellation fee will apply. Our fitter has reserved this time for you and will have refused other work. If you have had an emergency and need to reschedule then we will always try to accommodate this without charge.
Up until we have allocated a fitter to you ( we will send out YOUR FITTER IS NOW BOOkED email, you can cancel free of charge. However once we have committed resources to you and taken a deposit all cancellations will attract a £25 charge.

Yes, providing we have 24 hours’ notice there is no charge. However only one reschedule is possible for free, after that a £25 charge applies.

Yes please. It is always cheaper to get a fixed price in advance. Items added on the day are charged on a time basis which usually works out more expensive. This also allows us to ensure that our next customer isn’t kept waiting. That customer could be you.

Yes please. Our fixed item promise is an agreed price for an agreed item to be assembled. If the item changes then we will revert to a time based assembly which usually works out to be more expensive.

Common Faq`s

Untill our fixed price shop re-opens please use the quote form to send us your details.

 

Payment for your assembly work must be made in full by debit or credit card before your order is booked. 

Our team will call you to take payment details at a convenient time after you accept your written quote. 

We cover all major cities and towns in the UK with our expanding network of professional furniture assemblers. If you live in a remote location then there may be a travel charge to cover our fitter’s time and expenses. We will always agree these in full with you before booking the job.

We prefer a minimum of 48 hours to get the job booked in. However if you need the work done sooner, we will always try our best to help. The Live Help service is the most convenient way, just click on the tab and we will try to let you know in a few seconds if we have a slot free.

Yes. All our workmanship is covered by a 12 month warranty on the assembly of the furniture. This applies only to the assembly and does not replace your supplier’s warranty for the product.

One of the beauties of flatpack is that it comes apart again. There is no need to leave your wardrobes behind when you move.  Your Unflatpack fitter will ensure that your furniture is disassembled carefully and properly prepared for transportation by your carrier.  At your new home we will reassemble the furniture correctly ready for you to unpack into.

We have disassembled and reassembled one customer’s wardrobe 3 times over the years and it still works really well.
Please see the DISASSEMBLY tab above for much more info.
Please see the DISASSEMBY PRICING faq for more information on costs.

Great question, as much as possible. Most wardrobes require that they are laid on their front during the assembly process to fix the back on. So we will need that much clear space and an additional metre in each direction. Please contact your supplier if you need advice on this. Please also ensure that you have cleared the space before we arrive to avoid any additional charges.