Faq Center

ON THE DAY

Yes. As part of the booking process we will send your fitter’s mobile number to you. We encourage you to contact them directly if you need any updates on arrival times or have any specific questions about your job.

No, providing you have left clear instructions where items are to be assembled and agreed how payment will be made there is no need. However in order to activate your guarantee you must advise us within 48 hours of any problems. Our fitters are checked and trustworthy. You can leave them to work in your home with confidence.

Yes, this works well. You can both agree the scope of work at the start. Make final payment and leave him to get on with it. You must give us full instructions and the ability to fully secure your property when leaving.

So you can plan your day, we book our fitters arrival into a 2 hour window. Due to the nature of our work and the distances over which our fitters operate it is not possible to give an exact arrival time. Please call your fitter on the day for an update on arrival time.

If you cancel on the day then a £50 cancellation fee will apply. Our fitter has reserved this time for you and will have refused other work. If you have had an emergency and need to reschedule then we will always try to accommodate this without charge.
Up until we have allocated a fitter to you, you can cancel free of charge. However once we have committed resources to you and taken a deposit all cancellations will attract a minimum of a £25 charge.

Payment is made at the time of booking by debit or credit card.

If our fitter incurs any costs other than travel in carrying out your job then they will need to pass that cost on to you directly at the end of the job. Please ensure you have change available. If you live in a controlled parking area and you have a residents’ parking permit please let our fitter know in advance so they collect this from you before purchasing parking.

Great question, as much as possible. Most wardrobes require that they are laid on their front during the assembly process to fix the back on. So we will need that much clear space and an additional metre in each direction. Please contact your supplier if you need advice on this. Please also ensure that you have cleared the space before we arrive to avoid any additional charges.

Please clear as much space as possible, If we will need to stand your bed upright to make space, please ensure that all drawers are emptied. 

Yes we can, however this falls outside our fixed price promise and attracts a charge of £6 per box. Your delivery company is usually contracted to carry your boxes to any one room within the house up to the 3rd or 4th floor. If you have a few big items (like a wardrobe) that are going in an upstairs bedroom and some items for the ground floor, tell the delivery guys that the bedroom is your nominated room, however they can drop off items for other rooms on the way (we are sure they will be happy to do that!). you have already paid for your delivery, don’t let them fob you off. A quick call to your supplier might be a good idea to confirm the extent of the delivery service.

To a limited extent. Our fitters carry a small selection of common screws and fixings.  If we find a fixing missing that we can replace on site then we will do so, usually without a charge. In our experience of many thousands of assemblies it really isn’t that common these days.

Your fitter will show you on the instructions what part it is. You will need to contact the supplier to request a new part.  If it say a wardrobe side that’s  is so broken it can’t be built we will charge 25% of the items fixed price assembly cost. If its say, just a broken drawer, we will charge the full price of the fixed price of the item. If you need to call us back to fit parts this will be considered a new visit and we will give you a price for this at the time.

As a very rough guide multiply the cost of the order by 2 and this is the number of minutes. So a £90 order will take 180 minutes or 3 hours. This could easily vary by 30% either way though.

Whenever possible we always aim to get the order completed that day.

If you do this on the day we will charge 25% of the assembly charge because our fitter has committed to be with you for a time and will have turned down work to make sure your job gets completed.

If you have ever taken a driving test then you might remember that the parking manoeuvre you did perfectly a 100 times in the car park went wrong when the examiner sat next to you. This was because you are distracted by trying not to make a mistake whilst being observed. The same is true of a complex task like furniture assembly. We build thousands of items of furniture from many different suppliers. Each assembly requires the fitter’s full concentration to do it correctly and quickly. Standing there watching him will not improve the quality of work, in fact it is more likely to have to opposite effect.  However please do pop your head round the corner if you want to see how we are getting on. The answer to the question ‘would you like a tea’ is usually ‘yes please’ it’s thirsty work!

In the unlikely event that we need a hand holding something then we will ask.

No. We will bring everything that is required for the job.

We can usually tell if an item is damaged before you unbox it. But not always. We will let you know if there is a problem straight away. The next course of action depends on our supplier’s policy. If they require you to return the whole unit then we will need to disassemble anything built so far and re-box it. If they will replace a part then we will attempt to build as much as possible and leave it in a safe condition. You will still need to pay us for our visit on a 1 hour charge. Your fitter will leave you with a job sheet stating that the work could not be completed and that a revisit is required. Most suppliers will compensate you for the cost of a second visit.

We don’t advise trying to arrange the delivery and the assembly on the same day. If everything is not ready for our fitter to start work when he arrives then we may charge a ‘waiting time’ charge. Please discuss this with your fitter if you think there is any chance of this happening.

There is no harm in asking and no charge either if we can accommodate you. Just give your fitter a call direct and ask them.

Common Faq`s

Untill our fixed price shop re-opens please use the quote form to send us your details.

 

Payment for your assembly work must be made in full by debit or credit card before your order is booked. 

Our team will call you to take payment details at a convenient time after you accept your written quote. 

We cover all major cities and towns in the UK with our expanding network of professional furniture assemblers. If you live in a remote location then there may be a travel charge to cover our fitter’s time and expenses. We will always agree these in full with you before booking the job.

We prefer a minimum of 48 hours to get the job booked in. However if you need the work done sooner, we will always try our best to help. The Live Help service is the most convenient way, just click on the tab and we will try to let you know in a few seconds if we have a slot free.

Yes. All our workmanship is covered by a 12 month warranty on the assembly of the furniture. This applies only to the assembly and does not replace your supplier’s warranty for the product.

One of the beauties of flatpack is that it comes apart again. There is no need to leave your wardrobes behind when you move.  Your Unflatpack fitter will ensure that your furniture is disassembled carefully and properly prepared for transportation by your carrier.  At your new home we will reassemble the furniture correctly ready for you to unpack into.

We have disassembled and reassembled one customer’s wardrobe 3 times over the years and it still works really well.
Please see the DISASSEMBLY tab above for much more info.
Please see the DISASSEMBY PRICING faq for more information on costs.

Great question, as much as possible. Most wardrobes require that they are laid on their front during the assembly process to fix the back on. So we will need that much clear space and an additional metre in each direction. Please contact your supplier if you need advice on this. Please also ensure that you have cleared the space before we arrive to avoid any additional charges.