Faq Center

WHAT IF I HAVE PROBLEMS

Sometimes an email address or telephone number can be misspelt and your job is scheduled, it is just the notification that hasn’t arrived. Just give us a quick call on 0844 357 4466 to check or use the LIVE HELP tab.

This is very unusual and we will be very sorry to hear that. Please contact us immediately so that we can rectify the situation.

Firstly don’t panic. If you are trying to call your fitter about an appointment today, then he may not answer his phone because he is involved in another assembly and may not be able to take the call or could be driving on his way to you. Please remember you are booked into a 2 hour arrival window not a specific time.

Your fitter will show you on the instructions what part it is. You will need to contact the supplier to request a new part.  If it say a wardrobe side that’s  is so broken it can’t be built we will charge 25% of the items fixed price assembly cost. If its say just a broken drawer,  we will charge the full price of the fixed price of the item. If you need to call us back to fit parts this will be considered a new visit and we will give you a price for this at the time.

If you need to call us back to fit parts this will be considered a new visit and we will give you a price for this at the time.

Yes, please tell us when we call to confirm the job,

Common Faq`s

Untill our fixed price shop re-opens please use the quote form to send us your details.

 

Payment for your assembly work must be made in full by debit or credit card before your order is booked. 

Our team will call you to take payment details at a convenient time after you accept your written quote. 

We cover all major cities and towns in the UK with our expanding network of professional furniture assemblers. If you live in a remote location then there may be a travel charge to cover our fitter’s time and expenses. We will always agree these in full with you before booking the job.

We prefer a minimum of 48 hours to get the job booked in. However if you need the work done sooner, we will always try our best to help. The Live Help service is the most convenient way, just click on the tab and we will try to let you know in a few seconds if we have a slot free.

Yes. All our workmanship is covered by a 12 month warranty on the assembly of the furniture. This applies only to the assembly and does not replace your supplier’s warranty for the product.

One of the beauties of flatpack is that it comes apart again. There is no need to leave your wardrobes behind when you move.  Your Unflatpack fitter will ensure that your furniture is disassembled carefully and properly prepared for transportation by your carrier.  At your new home we will reassemble the furniture correctly ready for you to unpack into.

We have disassembled and reassembled one customer’s wardrobe 3 times over the years and it still works really well.
Please see the DISASSEMBLY tab above for much more info.
Please see the DISASSEMBY PRICING faq for more information on costs.

Great question, as much as possible. Most wardrobes require that they are laid on their front during the assembly process to fix the back on. So we will need that much clear space and an additional metre in each direction. Please contact your supplier if you need advice on this. Please also ensure that you have cleared the space before we arrive to avoid any additional charges.