Terms and Conditions - Unflatpack

Terms and Conditions


1.1 You, the customer wish to appoint us, Unflatpack (UFP) to provide the assembly services specified in the job description (Services) at the price agreed (Price) on the terms and conditions set out in this agreement.

1.2 These terms and conditions together with the job description on record constitute the entire agreement between us for the provision of Services (“Agreement”). We have the right to amend or update the terms and conditions at any time.

1.3 The Agreement comes into effect on the date on which will typically be the date on which a contract was formed through offer, acceptance and consideration.

1.4 You acknowledge that:

(a) If booked directly with us: we are providing the Services independent of the retailer whom you may have purchased the product(s) to be assembled.

(b) any issues relating to the product are to be directed to the retailer where the product was purchased. It is your responsibility to arrange for the replacement of damaged or faulty products. We may be able to assist by describing any fault that we have identified. However, if we have attended to carry out the Service and we are unable to provide the Service, we may retain or invoice you for up to 50% of the full Price of Services requested as we will not be able to arrange a replacement job at such short notice. When the Service is rescheduled, you may be required to pay the full Price again.

(c) our obligations are owed only to you as the customer (and not to any third party connected with you) and only by us and not by our officers, employees or contractors.

(d) all representations, statements, understandings and undertakings either written or oral made before the date of this Agreement will be superseded and replaced by the terms of this Agreement.



2.1 In the provision of the Services, we will:

(a) exercise all due care, diligence and skill in assembling the product(s). You must accept that despite our best care, some marking of the product and or walls is inevitable and minor scratching/abrasions to the surfaces of products occurs.

(b) check all products visually for signs of external damage during the and on the completion of the Service.

(c) comply with all applicable legislation and all generally accepted industry standards and specifications.

(d) use our best efforts to provide the Services on the dates and at the times agreed between us, however you acknowledge that these dates and times are estimates only and we will accept no liability in respect of any delay in meeting such dates or times.

(e) bring all equipment and tools to assemble the product and leave the work area in the same state as when we arrived. All product packaging will be removed from the site as part of our packaging removal service only in the areas where this applies as stated by the office or on the website. Only the packaging that came with the products that we assembled will be removed.

(f) Paint over scuff marks made to property during installation only if paint is made available by the customer on the day of the works being carried out.


Your Part of the Agreement:

3.1 You shall:

(a) promptly provide all information, directions, assistance and cooperation reasonably required by us to enable us to properly provide the Services.

(b) ensure the product, all parts and any instruction sheets or manuals are complete and in one place together.

(c) give us at least 24 hours notice of any cancellation or change to the scheduled time otherwise we may retain or invoice you for up to 50% of the full price of the installation requested as we will not be able to arrange a replacement job at such short notice. When the service is rescheduled, you may be required to pay the full price again.

(d) ensure you are insured against any loss or damage for which we have excluded or limited liability in this Agreement.

(e) Provide a parking space for a vehicle or a permit for a vehicle for the duration of the works. If you cannot provide you agree to cover the parking costs as stated on the ticket / e-receipt on the day in cash at cost or plus vat if to be invoiced.

3.2 Where you request us to provide any additional service which results in the description of Services being increased from that specified originally, we shall provide those additional services, subject to you agreeing to pay such additional charges for that service as we consider appropriate and you agree that there may be subsequent changes to the time scales or dates for performance of the Services.

3.3 We both agree at all times to co-operate and deal with each other in good faith for the provision of the Services.


Payment for Services:

4.1 At our discretion, we require you to pay the Price in full for the basic assembly cost before the Services are commenced or immediately once the Services are completed.

4.2 The Price assumes a clear work area with at least 0.5m of access to the product on each side as assembly is shown in the user assembly guide as a lay down build.


Liability Section:

5.1 We will undertake remedial work as a direct result of poor workmanship that is identified by you within 7 days of the date of the completion of the Services.

5.2 We are only liable to you under this Agreement, for any direct loss or damage as is actually suffered by you as the result of a breach by us of any of our obligations under this Agreement unless such loss or damage is as a result of you or a third party carrying out modifications, adjustments, repairs or remedial work to the product without our consent.

5.3 To the extent permitted by law, all liability in respect of any indirect or consequential loss, any loss of profit, use, anticipated savings, goodwill, reputation or business contracts, claims brought against you by any third party, or any other form of pure economic loss whether arising in contract, tort (including negligence) or otherwise are excluded.

5.4 The maximum liability of us to you under this Agreement shall be equal to the Price stated on the quote or invoice. The Price has been calculated on the basis that we can exclude or limit liability as set out in this Agreement. You confirm you will bear yourself (or insure against) any loss for which we have excluded or limited liability.

5.5 No action, regardless of form, arising out of any alleged breach of this Agreement or obligation may be brought by you more than 12 months after the cause of action has occurred.


End of Agreement:

6.1 This Agreement is terminated or expires by any one or more of the following:

(a) When both parties agree in writing;

(b) Once the Services have been completed; the person responsible on the day has signed the job sheet as completed.

(c) If we give you one weeks’ notice.

Terms and Conditions

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Unflatpack Ukinstallation Ltd
9 Warwick House
47 Church Street

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